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Workspace ONE: Unified Endpoint Mgmt Troubleshooting Adv Integration and Design Fast Track [V19.x] (WS1DITSFT19)

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Course Overview
Digital Workspace
  • Evaluate the impact of integrating the Digital Workspace
  • Outline the core components of Digital Workspace
  • Weigh the impact of utilizing virtual desktop infrastructure as part of your UEM strategy
VMware Identity Manager Console
  • Navigate the VMware Identity Manager Console
  • Execute directory integration with VMware Identity Manager
  • Develop an identity and access management strategy
Workspace ONE Platform Architecture
  • Evaluate Workspace ONE deployment options
  • Describe the VMware recommended Workspace ONE Architecture
  • Examine High Availability and Disaster Recovery options
Digital Workspace Integration
  • Integrate Directory Services with Workspace ONE UEM and VMware Identity Manager
  • Synchronize users and groups from Directory to Workspace ONE Consoles
  • Integrate Certificate Authority with Workspace ONE UEM
  • Outline the steps of performing Digital Workspace Integration
  • Integrate the Digital Workspace
  • Stage resources for Workspace ONE registration and management
  • Register and manage endpoints with Workspace ONE
  • Elevate the management level of an endpoint from Workspace ONE Registered to Workspace ONE Managed
Productivity Integration
  • Formulate productivity integrations needs
  • Deploy the Unified Access Gateway
  • Install and configure the VMware Tunnel
  • Install and configure the VMware Content Gateway
  • Install and configure the VMware Secure Email Gateway
Web and Virtual Application Management
  • Formulate a web and virtual application management strategy
  • Configure web and virtual applications
  • Manage web and virtual applications
Single Sign-On for Applications
  • Describe the Single Sign-On capability provided by Workspace ONE
  • Summarize that Single Sign-On can be used for native mobile applications
  • Outline the authentication methods supported by Workspace ONE
  • Evaluate the effectiveness off Workspace ONE Verify
Fundamentals for Workspace ONE Solution Design
  • Summarize the phases in the Workspace ONE product solution design
  • Identify the key elements in a logical design
  • Identify the key elements in a physical solution design
  • Describe the principal concept of planning integrations with Workspace ONE
Identifying Use Cases
  • Identify the key Workspace ONE UEM use cases
  • Identify the key VMware Identity Manager use cases
  • Identify the key VMware Horizon use cases
  • Identify the use cases that involve more than one VMware product
  • Describe various end-user experiences
  • Collect use-case and user-experience requirements for VMware solution design
Creating Logical and Physical Design
  • Design the high-level logical solution architecture
  • Validate the logical solution architecture
  • Identify the hardware, software, and network requirements for the required Workspace ONE components
  • Create the physical solution architecture
  • Document the physical requirements for the physical solution design
  • Collect the requirements for required integrations
  • Validate the physical solution architecture
Workspace ONE Solution Delivery
  • Create Workspace ONE solution deployment phases
  • Determine project milestones
  • Create an execution plan for the Workspace ONE solution deployment
  • Determine validating standards for Workspace ONE solution deployment validation
  • Design appropriate Workspace ONE solution roll-out plan for end users
Fundamentals of Workspace ONE UEM Troubleshooting
  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Classify Workspace ONE UEM issues
  • Describe when and why to use logs for troubleshooting
  • Compare the different log levels
  • Identify the key factors of log collection
  • Summarize the workflow topology of each Workspace ONE UEM productivity and integration component
Workspace ONE UEM Console Troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Identify common Workspace ONE UEM console issues
  • Troubleshoot Workspace ONE reporting issues
  • Troubleshoot issues related to Group Management and Assignments
  • Troubleshoot issues related to System Settings and Admin Roles
  • Use the Console Event log for Workspace ONE UEM console issue troubleshooting
  • Collect and analyze Workspace ONE UEM console logs
Workspace ONE UEM Enterprise Integration Troubleshooting
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Identify common Enterprise Integration issues
  • Troubleshoot issues related to AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Troubleshoot issues related to Certificate Authority Integration
  • Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console
Workspace ONE UEM Endpoint Troubleshooting
  • Summarize the endpoint connection topologies of different endpoint platforms
  • Describe endpoint troubleshooting best practices
  • Identify common endpoint issues
  • Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
  • Validate enrollment settings for endpoint enrollment
  • Troubleshoot endpoint connectivity issues
  • Validate the Hub Settings in the Workspace ONE UEM console
  • Summarize the general logic of troubleshooting profile lifecycle management issues
  • Outline common compliance policy lifecycle management issues
  • Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
  • Identify the categories and logging levels of certain Device Event log entries
  • Troubleshoot DEP enrollment issues
Workspace ONE UEM Email Troubleshooting
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Identify common email issues
  • Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
  • Troubleshoot Secure Email Gateway related issues
  • Troubleshoot PowerShell integration related issues
  • Troubleshoot issues related to Email Compliance Policy
  • Troubleshoot issues related to Email Notification Service
  • Outline the steps of collecting Secure Email Gateway logs and email server logs Workspace ONE UEM Application Troubleshooting
  • Summarize the best practices of Application Management issue troubleshooting
  • Identify common Application Management issues
  • Troubleshoot issues related to Public Application management lifecycle
  • Troubleshoot issues related to Internal Application management lifecycle
  • Troubleshoot issues related to Apple Volume Purchase Program
  • Troubleshoot issues related to Windows Store for Business
  • Troubleshoot issues related to Per-App VPN
  • Collect and analyze Per-App Tunnel log
Workspace ONE UEM Content Troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting
  • Identify common Content Management issues
  • Troubleshoot issues related to AirWatch managed content management
  • Troubleshoot issues related to Content Gateway
  • Collect and analyze Content Gateway logs
  • Troubleshoot issues related to Admin Repository
  • Troubleshoot issues related to User Repository
  • Troubleshoot issues related to Workspace ONE Content Application