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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Profil słuchaczy

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Wymagania

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Cel szkolenia

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Proponowane kolejne szkolenia

Program szkolenia

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Online training
Modality: L

Trwa 5 dni

Cena (excl. tax)
  • Polska: 2.250,- €
Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 2.250,- €

harmonogram

Angielski
1 hour difference
Online training Time zone: Greenwich Mean Time (GMT) Język szkolenia: Angielski
Online training This is an Angielski language FLEX course.
Time zone: British Summer Time (BST)
Instructor-led Online Training:   This is an Instructor-Led Online course
This is a FLEX course, which is delivered both virtually and in the classroom.
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Wielka Brytania
Online training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.