Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Profil słuchaczy

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certyfikacje

This course is part of the following Certifications:

Wymagania

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Cel szkolenia

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Program szkolenia

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.000,- €
Rejestracja
Online training
Modality: L

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.000,- €
Rejestracja
 
Click on town name to book Schedule
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Bułgaria
2019-09-16 - 2019-09-20 Sofia Język szkolenia: Angielski Enroll
Czechy
2019-01-07 - 2019-01-11 Prague Język szkolenia: Angielski Enroll
Francja
2019-01-07 - 2019-01-11 Paris Enroll
2019-05-20 - 2019-05-24 Paris Enroll
2019-09-02 - 2019-09-06 Paris Enroll
Rumunia
2019-05-27 - 2019-05-31 Bucharest Język szkolenia: Angielski Enroll
Słowenia
2019-03-18 - 2019-03-22 Ljubljana Język szkolenia: Angielski Enroll
Turcja
2019-11-11 - 2019-11-15 Istanbul Język szkolenia: Angielski Enroll
Wielka Brytania
2019-01-14 - 2019-01-18 London, City Enroll
2019-06-03 - 2019-06-07 London, City Enroll
2019-09-16 - 2019-09-20 London, City Enroll
2019-12-02 - 2019-12-06 London, City Enroll
 

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