Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)


Profil słuchaczy

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Cel szkolenia

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Program szkolenia

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 2.390,- PLN

E-Learning Cisco Digital Learning
Modality: P

Trwa 360 dni

Buy E-Learning
Click on town name to book Schedule

Currently no local training dates available.  For enquiries please write to

2019-08-19 - 2019-08-23 Düsseldorf Enroll
2019-09-02 - 2019-09-06 Stuttgart Enroll
2019-09-23 - 2019-09-27 Münster Enroll
2019-10-21 - 2019-10-25 Berlin Enroll
2019-11-11 - 2019-11-15 Frankfurt Enroll
2019-11-25 - 2019-11-29 Berlin Enroll
2019-12-09 - 2019-12-13 Hamburg Enroll
2019-11-11 - 2019-11-15 Wien (iTLS) Enroll
2019-12-02 - 2019-12-06 Zagreb Język szkolenia: Angielski Enroll
2019-09-16 - 2019-09-20 Asnières-sur-Seine Cedex Enroll
2019-10-14 - 2019-10-18 guaranteed! Paris Enroll
2020-02-17 - 2020-02-21 Paris Enroll
2020-06-22 - 2020-06-26 Paris Enroll
2019-08-05 - 2019-08-09 Madrid Enroll
2019-11-04 - 2019-11-08 Madrid Enroll
2019-08-19 - 2019-08-23 Lisbon Enroll
2019-11-11 - 2019-11-15 Lisbon Enroll
2019-08-19 - 2019-08-23 Bucharest Język szkolenia: Angielski Enroll
2019-10-21 - 2019-10-25 Zurych Enroll
Wielka Brytania
2019-09-23 - 2019-09-27 London (Int Hse) Enroll
2019-12-16 - 2019-12-20 London (Int Hse) Enroll
2019-10-14 - 2019-10-18 Budapest Język szkolenia: Angielski Enroll
2019-11-25 - 2019-11-29 Roma Enroll
North America
Stany Zjednoczone
2019-09-16 - 2019-09-20 Online training Time zone: US/Central Język szkolenia: Angielski Enroll
2019-11-04 - 2019-11-08 Online training Time zone: US/Central Język szkolenia: Angielski Enroll
Latin America
2019-09-09 - 2019-09-13 Online Training Enroll
2019-08-19 - 2019-08-23 Online Training Enroll
2019-11-04 - 2019-11-08 Online Training Enroll
2019-11-11 - 2019-11-15 Online Training Enroll
2019-11-25 - 2019-11-29 Online Training Enroll
2019-12-09 - 2019-12-13 Online Training Enroll
2019-09-02 - 2019-09-06 Online Training Język szkolenia: Hiszpania Enroll
Bliski Wschód
2019-07-28 - 2019-08-01 Doha Język szkolenia: Angielski Enroll
Zjednoczone Emiraty Arabskie
2019-07-28 - 2019-08-01 Dubaj Język szkolenia: Angielski This course is being delivered by iTLS. Enroll
2019-10-27 - 2019-10-31 Dubaj Język szkolenia: Angielski This course is being delivered by iTLS. Enroll
2019-07-28 - 2019-08-01 Kair Język szkolenia: Angielski Enroll
2019-10-27 - 2019-10-31 Kair Język szkolenia: Angielski Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is an Instructor-Led Online course

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