Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Course Description Schedule Course Outline
 

Profil słuchaczy

  • Channel Partner / Reseller
  • Customer
  • Employee

Certyfikacje

This course is part of the following Certifications:

Wymagania

Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Cel szkolenia

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Use the available UCCE tools to complete a basic UCCE system installation.
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
  • Install a basic CCE VXML Solution.
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Program szkolenia

  • Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: Preparing UCCE for Basic IVR Scripting
  • Module 3: Preparing UCCE for Basic Agent Functionality
  • Module 4: Installing and Configuring CCE VXML Solution
  • Module 5: Installing CCE Outbound Option
  • Module 6: Supporting CCE
Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 2.500,- €
Rejestracja
Online training
Modality: L
Cena (excl. tax)
  • Polska: 2.500,- €
Rejestracja
 
Click on town name to book Schedule
Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Bułgaria
2019-12-09 - 2019-12-13 Sofia Język szkolenia: Angielski Enroll
Croatia
2019-06-10 - 2019-06-14 Zagreb Język szkolenia: Angielski Enroll
Francja
2019-07-01 - 2019-07-05 Paris Enroll
2019-11-04 - 2019-11-08 Paris Enroll
Rumunia
2019-03-18 - 2019-03-22 Bucharest Język szkolenia: Angielski Enroll
Słowenia
2019-01-28 - 2019-02-01 Ljubljana Język szkolenia: Angielski Enroll
Wielka Brytania
2019-02-11 - 2019-02-15 London, City Enroll
2019-07-08 - 2019-07-12 London, City Enroll
2019-10-28 - 2019-11-01 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
Węgry
2019-09-23 - 2019-09-27 Budapest Język szkolenia: Angielski Enroll
Afryka
Egipt
2018-12-16 - 2018-12-20 Kair Język szkolenia: Angielski Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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