Unified Contact Center Express Advanced (UCCXA)

Course Description Schedule
 

Profil słuchaczy

  • Employee
  • Channel Partner / Reseller
  • Customer

Wymagania

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Cel szkolenia

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.

Program szkolenia

  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration
Classroom training
Modality: C

Trwa 4 dni

Cena (excl. tax)
  • Polska: 2.590,- €
Rejestracja
 
Click on town name to book Schedule
Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Bliski Wschód
Qatar
2018-12-23 - 2018-12-26 Doha Język szkolenia: Angielski Enroll
Zjednoczone Emiraty Arabskie
2018-12-23 - 2018-12-26 Dubaj Język szkolenia: Angielski This course is being delivered by iTLS. Enroll
 

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