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Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Profil słuchaczy

  • Channel Partner/Reseller
  • Customer
  • Employee

Wymagania

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Cel szkolenia

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Program szkolenia

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Online training
Modality: L

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.190,- €
Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.190,- €

harmonogram

Angielski
1 hour difference
2021-01-11 ― 2021-01-15 Online training Time zone: Greenwich Mean Time (GMT)
2021-03-01 ― 2021-03-05 Online training Time zone: Greenwich Mean Time (GMT)
2021-06-07 ― 2021-06-11 Online training This is an Angielski language FLEX course.
Time zone: British Summer Time (BST)
2 hours difference
2021-06-27 ― 2021-07-01 Online training This is an Angielski language FLEX course.
Time zone: UTC+4
3 hours difference
2021-12-19 ― 2021-12-23 Online training This is an Angielski language FLEX course.
Time zone: UTC+4
Instructor-led Online Training:   This is an Instructor-Led Online course
This is a FLEX course, which is delivered both virtually and in the classroom.
Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Niemcy
2020-12-07 ― 2020-12-11 Frankfurt Enroll
Croatia
2020-11-16 ― 2020-11-20 Zagreb Język szkolenia: Angielski Enroll
Hiszpania
2021-02-22 ― 2021-02-26 Online training This is an Hiszpania language FLEX course.   Time zone: Europe/Madrid Enroll
2021-08-16 ― 2021-08-20 Online training This is an Hiszpania language FLEX course.   Time zone: Europe/Madrid Enroll
Portugalia
2021-02-22 ― 2021-02-26 Online training This is an Português language FLEX course.   Time zone: Europe/Lisbon Enroll
2021-08-16 ― 2021-08-20 Online training This is an Português language FLEX course.   Time zone: Europe/Lisbon Enroll
Szwajcaria
2020-12-07 ― 2020-12-11 Zurych Enroll
Wielka Brytania
2021-06-07 ― 2021-06-11 Online training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
Włochy
2021-02-08 ― 2021-02-12 Roma Enroll
2021-05-24 ― 2021-05-28 milano Enroll
2021-07-26 ― 2021-07-30 Roma Enroll
2021-11-15 ― 2021-11-19 milano Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.