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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Opis szkolenia

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Profil słuchaczy

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Wymagania

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Cel szkolenia

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom training
Modality: C

Trwa 2 dni

Cena (excl. tax)
  • Polska: US$ 936,-
 
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Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Bułgaria
2020-08-24 - 2020-08-25 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Sofia Język szkolenia: Angielski Enroll
Croatia
2020-10-19 - 2020-10-20 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Zagreb Język szkolenia: Angielski Enroll
Francja
2020-03-25 - 2020-03-26 Paris Enroll
2020-06-29 - 2020-06-30 Paris Enroll
2020-10-15 - 2020-10-16 Paris Enroll
Holandia
2020-01-13 - 2020-01-14 Utrecht Język szkolenia: Angielski Enroll
2020-02-03 - 2020-02-04 Eindhoven Język szkolenia: Angielski Enroll
2020-03-09 - 2020-03-10 Utrecht Język szkolenia: Angielski Enroll
Rumunia
2020-03-09 - 2020-03-10 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Bucharest Język szkolenia: Angielski Enroll
Słowenia
2020-01-13 - 2020-01-14 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Ljubljana Język szkolenia: Angielski Enroll
Wielka Brytania
2019-12-23 - 2019-12-24 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2020-01-02 - 2020-01-03 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2020-01-14 - 2020-01-15 Manchester Enroll
2020-02-27 - 2020-02-28 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2020-05-06 - 2020-05-07 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

North America
Stany Zjednoczone
2020-01-23 - 2020-01-24 Online training Time zone: US/Eastern Język szkolenia: Angielski Enroll
2020-02-20 - 2020-02-21 Online training Time zone: US/Eastern Język szkolenia: Angielski Enroll
Latin America
Meksyko
2020-02-24 - 2020-02-28 FLEX training This is an Hiszpania language FLEX course.   Time zone: America/Mexico_City 5 dni Enroll
2020-04-27 - 2020-05-01 FLEX training This is an Hiszpania language FLEX course.   Time zone: America/Mexico_City 5 dni Enroll
2020-06-22 - 2020-06-26 FLEX training This is an Hiszpania language FLEX course.   Time zone: America/Mexico_City 5 dni Enroll
This is an Instructor-Led Online course
This is a FLEX course, which is delivered both virtually and in the classroom.
 
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