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Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Course Overview

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.
Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Profil słuchaczy

This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.

Wymagania

Before taking this course, Citrix recommends:

  • An understanding of server, desktop and application virtualization concepts
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Cel szkolenia

Upon successful completion of this course, learners are able to:

  • Complete help desk tickets thoroughly with the appropriate documentation
  • Troubleshoot and resolve issues within their scope in a timely manner
  • Escalate issues that are out of scope to the appropriate team/individual
  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom training
Modality: C

Trwa 2 dni

Cena (excl. tax)
  • Polska: US$ 936,-
 
Click on town name to book Schedule
Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Niemcy
2019-09-09 - 2019-09-10 Hamburg Enroll
2019-11-11 - 2019-11-12 Hamburg Enroll
Francja
2019-10-08 - 2019-10-09 Paris Enroll
Holandia
2019-08-26 guaranteed! Utrecht 1 Dzień Język szkolenia: Angielski Enroll
2019-10-28 - 2019-10-29 Eindhoven Język szkolenia: Angielski Enroll
2019-12-02 - 2019-12-03 Utrecht Język szkolenia: Angielski Enroll
Slovakia
2019-10-17 - 2019-10-18 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Bratislava Enroll
Słowenia
2019-12-05 - 2019-12-06 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/Ljubljana Język szkolenia: Angielski Enroll
Wielka Brytania
2019-09-09 - 2019-09-10 Manchester Enroll
2019-09-23 - 2019-09-24 London (Int Hse) Enroll
2019-11-07 - 2019-11-08 London Enroll
2019-12-23 - 2019-12-24 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
Latin America
Meksyko
2019-10-28 - 2019-11-01 FLEX training This is an Hiszpania language FLEX course.   Time zone: America/Mexico_City 5 dni Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.
 

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