Supporting and Troubleshooting Windows 10 (10982)


Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Profil słuchaczy

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses Implementing and Managing Windows 10 (20697-1) and Deploying and Managing Windows 10 using Enterprise Services (20697-2).

Cel szkolenia

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Program szkolenia

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Classroom training
Modality: C

Trwa 5 dni

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2019-10-14 - 2019-10-18 Hamburg Enroll
2019-11-04 - 2019-11-08 guaranteed! Berlin Enroll
2019-11-18 - 2019-11-22 Münster Enroll
2019-12-02 - 2019-12-06 Frankfurt Enroll
2020-01-13 - 2020-01-17 Münster Enroll
2020-02-17 - 2020-02-21 Berlin Enroll
2020-03-23 - 2020-03-27 Hamburg Enroll
2020-05-04 - 2020-05-08 Stuttgart Enroll
2020-04-27 - 2020-04-29 Wien (iTLS) 3 dni Enroll
2020-08-03 - 2020-08-05 Wien (iTLS) 3 dni Enroll
2020-12-09 - 2020-12-11 Wien (iTLS) 3 dni Enroll
2019-09-30 - 2019-10-04 Paris Enroll
2019-09-30 - 2019-10-04 Lyon Enroll
2019-10-21 - 2019-10-25 Bordeaux Enroll
2019-11-04 - 2019-11-08 Toulouse Enroll
2019-11-04 - 2019-11-08 Lille Enroll
2019-11-18 - 2019-11-22 Paris Enroll
2019-11-18 - 2019-11-22 Strasbourg Enroll
2019-11-25 - 2019-11-29 Nantes Enroll
2020-06-15 - 2020-06-19 Zurych Enroll
Wielka Brytania
2019-09-23 - 2019-09-27 Edinburgh Enroll
2019-09-23 - 2019-09-27 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2019-09-30 - 2019-10-04 Nottingham Enroll
2019-09-30 - 2019-10-04 Birmingham Enroll
2019-09-30 - 2019-10-04 Newcastle Enroll
2019-09-30 - 2019-10-04 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2019-10-07 - 2019-10-11 Bristol Enroll
2019-10-07 - 2019-10-11 FLEX training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2019-11-18 - 2019-11-22 guaranteed! FLEX training This is an Italiano language FLEX course.   Time zone: Europe/Rome Enroll
2019-12-09 - 2019-12-13 milano Enroll

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

North America
Stany Zjednoczone
2019-10-21 - 2019-10-25 FLEX training This is an Angielski language FLEX course.   Time zone: US/Pacific Enroll
Latin America
2019-12-16 - 2019-12-20 Online training Time zone: America/Bogota Język szkolenia: Hiszpania Enroll
Bliski Wschód
Zjednoczone Emiraty Arabskie
2020-03-15 - 2020-03-19 Dubaj Język szkolenia: Angielski This course is being delivered by iTLS. Enroll
2020-09-20 - 2020-09-24 Dubaj Język szkolenia: Angielski This course is being delivered by iTLS. Enroll
2020-05-17 - 2020-05-21 Kair Język szkolenia: Angielski Enroll
2020-11-15 - 2020-11-19 Kair Język szkolenia: Angielski Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is an Instructor-Led Online course
This is a FLEX course, which is delivered both virtually and in the classroom.