Szkolenia online w formie zdalnej,
e-learning i więcej

Dowiedz się więcej

Supporting and Troubleshooting Windows 10 (10982)

 

Opis szkolenia

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Profil słuchaczy

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Wymagania

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses MOC 20697-1 and MOC 20697-2.

Cel szkolenia

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Program szkolenia

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Online training
Modality: L

Trwa 5 dni

Cena (excl. tax)
  • Polska: 4.070,- PLN
  • SA Voucher: 5
    hardcoded default SA
Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 4.070,- PLN
  • SA Voucher: 5
    hardcoded default SA

harmonogram

Angielski
1 hour difference
2020-08-17 ― 2020-08-21 Online training Time zone: BST
2020-08-17 ― 2020-08-21 Online training Time zone: BST
2020-09-07 ― 2020-09-11 Online training Time zone: BST
2020-09-28 ― 2020-10-02 Online training Time zone: BST
2020-10-12 ― 2020-10-16 Online training This is an Angielski language FLEX course.
Time zone: BST
2020-10-19 ― 2020-10-23 Online training This is an Angielski language FLEX course.
Time zone: BST
2020-10-26 ― 2020-10-30 Online training Time zone: GMT
2020-12-07 ― 2020-12-11 Online training This is an Angielski language FLEX course.
Time zone: GMT
Fast Lane uruchamia wszystkie szkolenia oznaczone jako gwarantowane bez względu na liczbę uczestników. Wyjątek stanowią działania siły wyższej lub innych nieoczekiwane zdarzenia, takie jak np. wypadek lub choroba trenera, które uniemożliwią przeprowadzenie kursu.
This is an Instructor-Led Online course
This is a FLEX course, which is delivered both virtually and in the classroom.
Europa
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Niemcy
2020-09-28 ― 2020-10-02 Online training This is an Niemiecki language FLEX course.   Time zone: Europe/Berlin Enroll
2020-11-02 ― 2020-11-06 gwarantowane! Online training This is an Niemiecki language FLEX course.   Time zone: Europe/Berlin Enroll
2020-12-07 ― 2020-12-11 Online training This is an Niemiecki language FLEX course.   Time zone: Europe/Berlin Enroll
Francja
2020-09-21 ― 2020-09-25 Online training This is an Français language FLEX course.   Time zone: Europe/Paris Enroll
2020-11-02 ― 2020-11-06 Lille Enroll
2020-11-16 ― 2020-11-20 Online training This is an Français language FLEX course.   Time zone: Europe/Paris Enroll
2020-11-16 ― 2020-11-20 Nantes Enroll
2020-11-16 ― 2020-11-20 Rennes Enroll
2020-11-23 ― 2020-11-27 Aix-en-Provence Enroll
2020-11-30 ― 2020-12-04 Lyon Enroll
2020-11-30 ― 2020-12-04 Toulouse Enroll
2020-12-14 ― 2020-12-18 Online training This is an Français language FLEX course.   Time zone: Europe/Paris Enroll
Szwajcaria
2020-09-28 ― 2020-10-02 Basel Enroll
2020-09-28 ― 2020-10-02 Zurych Enroll
2020-09-28 ― 2020-10-02 Bern Enroll
2020-11-02 ― 2020-11-06 Basel Enroll
2020-11-02 ― 2020-11-06 Zurych Enroll
2020-11-02 ― 2020-11-06 Bern Enroll
2020-12-07 ― 2020-12-11 Basel Enroll
2020-12-07 ― 2020-12-11 Zurych Enroll
2020-12-07 ― 2020-12-11 Bern Enroll
Wielka Brytania
2020-08-17 ― 2020-08-21 London (Int Hse) Enroll
2020-08-17 ― 2020-08-21 Manchester Enroll
2020-09-14 ― 2020-09-18 London (Int Hse) Enroll
2020-10-12 ― 2020-10-16 Online training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2020-10-12 ― 2020-10-16 Birmingham Enroll
2020-10-19 ― 2020-10-23 Online training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
2020-11-09 ― 2020-11-13 London (Int Hse) Enroll
2020-12-07 ― 2020-12-11 Online training This is an Angielski language FLEX course.   Time zone: Europe/London Enroll
Włochy
2020-10-19 ― 2020-10-23 Online training This is an Italiano language FLEX course.   Time zone: Europe/Rome Enroll
2020-12-14 ― 2020-12-18 milano Enroll
Fast Lane uruchamia wszystkie szkolenia oznaczone jako gwarantowane bez względu na liczbę uczestników. Wyjątek stanowią działania siły wyższej lub innych nieoczekiwane zdarzenia, takie jak np. wypadek lub choroba trenera, które uniemożliwią przeprowadzenie kursu.
This is a FLEX course, which is delivered both virtually and in the classroom.