Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline

Profil słuchaczy

  • Channel Partner / Reseller
  • Customer
  • Employee


This course is part of the following Certifications:


The knowledge and skills that a learner must have before attending this course are as follows:

Cel szkolenia

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Program szkolenia

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.000,- €
Online training
Modality: L

Trwa 5 dni

Click on town name to book Schedule

Currently no local training dates available.  For enquiries please write to

2019-09-30 - 2019-10-04 Sofia Język szkolenia: Angielski Enroll
2019-01-14 - 2019-01-18 Prague Język szkolenia: Angielski Enroll
2019-02-04 - 2019-02-08 Paris Enroll
2019-06-24 - 2019-06-28 Paris Enroll
2019-10-07 - 2019-10-11 Paris Enroll
2019-06-10 - 2019-06-14 Bucharest Język szkolenia: Angielski Enroll
2019-03-25 - 2019-03-29 Ljubljana Język szkolenia: Angielski Enroll
2019-12-02 - 2019-12-06 Istanbul Język szkolenia: Angielski Enroll
Wielka Brytania
2019-01-28 - 2019-02-01 London, City Enroll
2019-06-24 - 2019-06-28 London, City Enroll
2019-10-07 - 2019-10-11 London, City Enroll
2019-12-09 - 2019-12-13 London, City Enroll

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