Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Profil słuchaczy

  • Channel Partner / Reseller
  • Customer
  • Employee

Certyfikacje

This course is part of the following Certifications:

Wymagania

The knowledge and skills that a learner must have before attending this course are as follows:

Cel szkolenia

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Program szkolenia

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom training
Modality: C

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.000,- €
Rejestracja
Online training
Modality: L

Trwa 5 dni

Cena (excl. tax)
  • Polska: 3.000,- €
Rejestracja
 
Click on town name to book Schedule
Polska

Currently no local training dates available.  For enquiries please write to info@fastlane.pl.

Bułgaria
2019-09-30 - 2019-10-04 Sofia Język szkolenia: Angielski Enroll
Francja
2019-06-24 - 2019-06-28 Paris Enroll
2019-10-07 - 2019-10-11 Paris Enroll
Rumunia
2019-06-10 - 2019-06-14 Bucharest Język szkolenia: Angielski Enroll
Słowenia
2019-03-25 - 2019-03-29 Ljubljana Język szkolenia: Angielski Enroll
Turcja
2019-12-02 - 2019-12-06 Istanbul Język szkolenia: Angielski Enroll
Wielka Brytania
2019-06-24 - 2019-06-28 guaranteed! London, City Enroll
2019-10-07 - 2019-10-11 London, City Enroll
2019-12-09 - 2019-12-13 London, City Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
 

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